Back Office CARD agent

Do you want to join the exciting and innovating world of online banking?

Keytrade Bank is part of the Crédit Mutuel Arkéa Group, a renowned and reliable French bank headquartered in Brest. As a pioneer in online banking on the Belgian market, Keytrade Bank has grown into a mature and complete online bank with a high focus on the young and dynamic culture.  We are offering a strong range of daily banking services as well as numerous investment and trading opportunities. Keytrade Bank has experienced significant growth in recent years; our number of clients has doubled in 5 years and each year we recruit +15% staff. We are in no way comparable to a traditional bank. The approach and atmosphere are those of a solid and rapid scale-up.

About Keytrade Bank  

As a digital native and fintech ‘avant la lettre’, Keytrade Bank has been offering a fully online banking and trading experience to its clients for 25 years.  While continuously expanding its broad range of banking, investment and trading products Keytrade Bank has grown into the established challenger of the more expensive bigger traditional banks in Belgium. We take pride in delivering easy-to-understand quality solutions at a competitive pricing.

Becoming part of our inner Keytrade Bank circle means that you will be joining a diverse group of dynamic professionals who understand their roles and responsibility in society and how they can contribute to a better future. Keytrade Bank is a separate branch of the French Arkéa Direct Bank.

Responsible   

Belonging to a non-listed, cooperative mutualistic group with ambitious environmental and social commitments , Keytrade Bank understands its role and responsibility in society and how it can contribute to a better tomorrow. Our goal is to pave the way for our clients to take their own well-informed, sustainable and socially responsible decisions.

Today we are looking for an Operations Cards Agent to join us, are you ready for a new challenge? 

Responsibilities  

Within the operations team you will be working together with your colleagues in the cards team on the following activities  

·         Handling the different requests including mails (NL/FR/ENG) relative to Cards. This also involves client contacts.

·         Management of opposition of transactions raised by our clients 

·         Treatment of the consequenses of fraud on card transactions

  Skills  

·         You have good organization, time management and scheduling skills 

·         You are hands-on problem solver 

·         You have good analytical skills

·         You are a team player

·         You are responsible, motivated and autonomous

·         You are comfortable in speaking and writing in two of the following languages Dutch, French and English

·         You have good communication and interpersonal skills 

  Education  

-          You have a bachelor degree or have acquired equivalent level through experience

-          Knowledge of the financial sector and in particular payments and card transactions are an asset

Offer

·         Hybrid way of working: We are in a hybrid way of working that implements 50% tele working and 50% working from home.  

·         Agile way of working

·         Green surroundings 

·         An inclusive workplace with nice colleagues

·         A competitive salary package with advantages such as:

·         Meal vouchers: €8/ working day

·         Teleworking allowance

·         Transport allowance 

·         Group insurance

·         Hospitalisation insurance