CDD Middle Office Officer

As a digital native and fintech ‘avant la lettre’, Keytrade Bank has been offering a fully online banking and trading experience to its clients for more than 25 years. While continuously expanding its broad range of banking, investment and trading products Keytrade Bank has grown into the established challenger of the more expensive bigger traditional banks in Belgium. We take pride in delivering easy-to-understand quality solutions at a competitive pricing. Becoming part of our inner Keytrade Bank circle means that you will be joining a diverse group of dynamic professionals who understand their roles and responsibility in society  and how they can contribute to a better future. Keytrade Bank is a separate branch of the French Arkéa Direct Bank.

Keytrade Bank is currently looking for new employees for its Middle Office department. 

Your mission:

Our Middle Office department oversees managing all the requests of our clients related to 

• Account opening: reception, analysis and verification of client data, exchange of information with clients, data entry, filing of information to ensure accuracy and accessibility...
• Account closure: processing customer requests by e-mail and telephone 
• Bank cards: orders for debit and credit cards, follow-up of requests 
• Inheritance: handling all operational and legal aspects of an inheritance.
• Verification of the correct blocking of assets, verification that the file is in order to release the assets to the heirs, instructions to other internal departments of the bank, collection of information for the establishment of the tax list, analysis of certificates and acts of inheritance, etc. 
• As an Administrative Manager you will also ensure that you follow our compliance policies and the procedures set up within Keytrade Bank. 

Your profile:

• You are preferably bilingual FR/NL. (with a good knowledge of English) 
• Bachelor degree or equivalent through experience 
• Excellent interpersonal skills: numerous contacts with our clients, but also notaries, lawyers, agencies and other internal collaborators 
• Very good team spirit 
• Organised and structured 
• Autonomous and proactive 
• Flexible 
• Able to handle multiple tasks and solve problems 
• Good Excel and Word skills 
• Experience in banking or insurance is an asset 

What we have to offer?

• Belgian employment contract for an determined duration up to two years
• Keytrade Bank is a young and dynamic organization with a lean structure, that evolves in an Agile ecosystem. The tempo and the atmosphere are upbeat and no day goes by without an element of fun!
• The company works in an agile setup with a lot of flexibility regarding remote work. This means that you will be guaranteed at least 50% homework with a high degree of flexibility.
• A competitive salary with extra-legal advantages such as meal vouchers, group insurance, health insurance and many others
• Continued education and access to trainings
• Stepping stone for a continued career within Keytrade Bank
• Open, inclusive culture and dynamic working environment