Program Manager role

The program manager is responsible for delivering change of the Kalimera program, which have objective to improve customer servicing at KTB in a context of dynamic growth. The role requires effective coordination of the program’s projects and management of their inter-dependencies including oversight of any risks and issues arising. The Kalimera program includes a set of initiatives including for example review and define target customer journeys, increase proactive customer communication, define the internal organization, implement a Digital Service Centre Platform, CRM and Blending tool evolution, etc

The role is crucial for creating and maintaining focus, enthusiasm and momentum. The program manager is responsible for the overall integrity and coherence of the program and responsible of one or several streams. He will develop and maintain the program environment to support each individual project. 

Program Manager is part of the transformation team.

The program manager is responsible for:

• planning and designing the program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action
• represent the program in the different follow-up and governance committee
• support the elaboration of the program governance arrangements
• ensuring effective quality assurance and the overall integrity of the program 
• managing the programs budget with the support of Finance against delivered and realized benefits as the program progresses
• facilitating the management of the different project within the different FT’s
• ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the program plan and program governance arrangements
• ensuring there is allocation of common resources and skills within the program's individual projects
• managing third party contributions to the program
• managing communications with all stakeholders
• managing both the dependencies and the interfaces between projects
• managing risks to the program's successful outcome
• working with the change manager on the transition to the TO BE set-up
• initiating extra activities and other management interventions wherever gaps in the program are identified or issues arise
• reporting the progress of the program at regular intervals

What we have to offer

• 100% Belgian Contract located in Brussels
• Keytrade Bank is a young and dynamic organization with a lean structure, that evolves in an Agile ecosystem. The tempo and the atmosphere are upbeat and no day goes by without an element of fun!
• The company works in an agile setup with a lot of flexibility regarding remote work. This means that you will be guaranteed at least 50% homework with a high degree of flexibility.
• Offices are located in Watermael-Boitsfort in a peaceful, green surrounding.
• A competitive salary with extra-legal advantages such as meal vouchers, group insurance, health insurance and many others
• Continued education and access to trainings
• Stepping stone for a continued career within Keytrade Bank
• Open, inclusive culture and dynamic working environment