Keytrade Bank and cookies

Keytrade Bank ("the Bank", “we”, “us”, "our") is strongly committed to protecting your privacy and delivering the best user experience on our website. It is particularly important to us to provide you with clear information about the cookies used on our website. Transparency leads to trust! What are cookies? What do they do? What do they not do? How do I delete and/or refuse cookies? You can read all about them here.

This “Keytrade Bank and Cookies” document ("Cookie Policy") is part of our Privacy Policy. Please read both of these policies carefully.

For any further information on the regulations on cookies and similar technologies, please take a look at the “Cookies and other trackers” section on the Belgian Data Protection Authority's website (French language).

Thank you for visiting us and we hope that you enjoy browsing our https://www.keytradebank.be website ("Website").

What is a cookie?

Cookies are mini computer files which can be placed on a device connected to the internet, such as computers, phones, tablets and smart televisions. These cookies are generally used to collect or store information about your browsing behaviour or to identify which websites you have visited.

The legal basis for processing essential cookies is our legitimate interests (Art. 6(1)(f) GDPR). For functionality, analytics and advertising cookies, the legal basis for processing them is the consent given by users (Article 6(1)(a) GDPR).

You do not have to accept (all of) our cookies. However, please note that if you do not accept or if you delete some of our cookies, you may not be able to fully enjoy some features of our Website and/or user experience.

What is the purpose of cookies?

Cookies help to improve and streamline your browsing experience on the Keytrade Bank Website. Therefore, your browsing preferences, such as your language preferences and login details, are saved to make accessing the Keytrade Bank Website an easier experience for you.

For example, you do not have to specify your language preferences every time that you visit.

Cookies can also be used for marketing purposes, as advertisements that may be of interest to you may be displayed, which are tailored to your interests.

Some cookies enable the Website to function properly and are therefore essential.

How do I configure, reject or delete cookies?

There are a number of ways to configure and manage cookies: either you can disable the Bank’s or third-party cookies in your web browser settings, or you can use our cookie configuration tool to manage your cookie preferences.

Cookie settings may vary from browser to browser

For example, the following information will tell you how to refuse cookies in some web browsers and/or how to delete cookies:

Refusing cookies:

If you would prefer not to accept cookies in general, but want to make an exception for Keytrade Bank's cookies, you can specially configure your browser settings.

That configuration depends on the web browser that you are using (such as Internet Explorer, Firefox, Safari and Chrome). Check your web browser's "help" function for more information on how to do this.

It is better not to refuse "Essential cookies". Without these essential cookies, our Website will not function properly. Essential cookies are automatically deleted when you close your browser.

Deleting cookies:

You can configure your browser to automatically remove cookies when you close your browser. If you do that, your browser will not for example remember log-in details such as usernames and passwords. You will have to enter them again every time you start a session.

To delete cookies automatically on the most common browsers, you should do the following:

Microsoft Edge

Click on the 3 horizontal dots in order to open the menu, select “Settings”, and then “Privacy, search, and services”. Select “Delete browsing data”. If you want to make this action permanent, select “Clear browsing data on close”.

Mozilla Firefox

Go to the "Tools" menu and click on "Options", and then "Privacy and security". Select "Never remember history". If you want to select the cookies that you want to delete yourself, please click on "Remove individual cookies".

Safari

Go to "Preferences", click on the "Security" tab and then on "Show cookies". Select "Remove all".

Google Chrome

Click on the 3 vertical dots to open the menu, select “History”, click on “History” again and then on “Delete browsing data” in the left-hand menu. Set your intended period as desired (e.g. all time) and click on “Delete data”.

The Bank’s cookie consent management tool

You can give or withdraw your consent to cookies by using our consent management tool available in our cookie banner and/or by clicking on: Your cookie preferences

How do I avoid being tracked?

Enable Do Not Track (DNT) in your browser.

"Do Not Track" is a step towards putting you in control of the way your information is collected and used online. "Do Not Track" is a web-browser feature that enables you to let a website know that you would like to opt out of tracking for purposes including behavioral advertising. It does this by transmitting a Do Not Track HTTP header every time that your data are requested from the Website.

Microsoft Edge

Go to the 'Tools' menu and click on ‘Safety'. Select 'Turn on Tracking Protection. Click on ‘Enable’ in right tab.

Mozilla Firefox

Go to the "Tools" menu and click on "Options", and then "Privacy and security". Click to check the box next to "Tell websites I do not want to be tracked".

Safari

Go to "Preferences", click on the "Advanced Preferences" tab and then check the box at the bottom of the menu entitled "Show Develop menu in menu bar". Click on "Send Do Not Track HTTP Header".

Google Chrome

Click on the 3 vertical dots to open the menu, select “Settings", click on "Privacy and security", and then on "Cookies and other site data", and then enable or disable the "Send a ‘Do Not Track’ request with your browsing traffic" option.

Your rights

You have certain rights regarding the personal data that we collect about you. Please take a look at sections 11 and 12 of the Privacy Policy in particular for more information about this: https://www.keytradebank.be/en/privacy-policy

Storage period for the data collected

The storage period for the data collected by the various cookies may vary depending on whether they are placed on the Website by the Bank or by third parties. We are not responsible for the storage periods of third party cookies.

Your personal data collected by the Bank will not be stored beyond the period strictly necessary for the purposes set out in this Cookie Policy. The information collected by cookies will be stored for up to twenty-five (25) months maximum. Beyond this, the data will be deleted at the end of the storage periods, unless a longer storage period is permitted or required under a legal or regulatory obligation, or if they are anonymised in order to make it impossible to identify individuals. As they are no longer personal data, these anonymised data can be stored for unlimited periods and are used in particular for producing statistics.

For details on storage periods, please take a look at the tables below.

Amendments to our Cookie Policy

Our Cookie Policy may be amended. Any amendments that we make to our Cookie Policy will be published on this page and, if necessary, brought to your attention (e.g. by email).

Please check this page regularly for updates or amendments to this document. If you continue to use this Website after amendments to the Cookie Policy are made, you are deemed to accept them.

Who is the data controller?

Your data controller is Keytrade Bank, the Belgian branch of Arkéa Direct Bank SA (France), which is situated at Boulevard du Souverain 100, 1170 Brussels, and registered under CBE number BE 0879.257.191.

As a branch of Arkéa Direct Bank SA (France), itself a subsidiary of Crédit Mutuel Arkéa, the Bank is part of the Crédit Mutuel Arkéa group.

If you have any questions, comments or queries about our Cookie Policy or how we process your personal data in general, please contact us at the following email address: dpo@keytradebank.com.

The cookies that we use

There are two main categories of cookies, first party and third party. • First party cookies are managed by Keytrade Bank’s own Website. For a first party cookie the domain attribute of the cookie will typically match the domain that is visible in the browser address bar. • Third-party cookies are managed by a third party and may provide access to data on browsing behaviour to this third party. Please find a full list of our partners who may place third-party cookies on our Website below:

Please find a list of the different types of cookies that we use on our Website below.