Practical consequences of becoming a client

Why am I asked all kinds of personal questions about my professional activities and income during my application?

Each bank is legally obliged to ask these questions when entering into a new relationship with a client. This process is referred to as "Know Your Customer" or KYC.

These are usually questions about your occupation, legal status, place of birth and the nature of your financial affairs or payment transactions. In some cases, supporting documents are also required. Your answers to these questions allow the bank to collect essential information and supporting documents in order to comply with the legal and regulatory obligations all financial institutions have to meet.

The objective of this is to combat financial crime and therefore also safeguard and protect your interests.

Collecting this information allows us to better assess our relationship with each of our clients. It allows us to make future transactions easier and to offer financial solutions that are tailored to your needs.

We will therefore ask you regularly throughout our relationship with you to check this information and update it if necessary.

We emphasise that the solutions we use to store and process this and other personal data follow strict validation and certification procedures. This ensures the confidentiality and security of your information.

More details on how we manage your personal data can be found in our Privacy Policy.

I was asked about “Transfers from or to countries outside the European Union” during my application. What does this mean?

This is about international money transfers to accounts outside the European Union. It does not include payments to online shops.

What documents are to be returned with my application?

If you are using itsme® to become a client, you will usually not need to provide any additional documents. If you are not using itsme®, we will ask you to submit your identity document electronically (or by post). In some cases, you may be asked to provide additional documents, such as proof of residence. You will receive clear instructions on this.

If, after applying, you are asked to send certain documents, you can do so by email to opening@keytradebank.com or by post to Keytrade Bank, Boulevard du Souverain/Vorstlaan 100, 1170 Brussels. Don't forget to include your case reference! You will find this reference in our email about the documents you need to provide.

Where can I see my account application?

If you submitted a manual application, you need to download the application form. On most devices, it will be saved in the downloads folder. You may also be asked to select a folder yourself.

You can always download it again if you are unable to find it.

What if I don't receive the email to open my account?

Please check your spam folder first. If you are unable to find the email, please contact us.

What do I do if some of the information I entered during my account application is incorrect?

These things happen. Simply get in touch with us.

What do I do when my account has been opened?

Activate your authentication method as explained in the communication you received from us. You can then log on to our transaction site by combining your username and the authentication method of your choice. Alternatively, you can create a profile in our app and use your smartphone to bank with us.