Take a moment to read this before sharing your data

You have probably come across this already. Perhaps you're thinking: “Oh, that's right, I still need to do that“. Or maybe something more along the lines of: “I've been a customer there for so many years. Surely they have all that information anyway?”

Well, actually, we need to have a word with you about our request to update your data. At first glance, putting off responding might seem harmless, but it's not. There's no time like the present: we really need to perform this digital update for your data. After reading this, we hope you'll understand that it is to your advantage as well.

Don't wait – do it now

The argument we use most often is that our bank is required by law to request regular data updates from our customers. To us – and especially to our Legal department and by extension our Management team – this seems like quite a compelling argument. Even so, we understand that our bank's legal obligations probably aren't high on your own list of priorities, despite the fact that those laws are there to protect you, the customer.

So what tends to happen? Not everyone responds to our request immediately. People seem to have a natural tendency to postpone these kinds of updates. As a bank, that's a little difficult to have to accept. Did you know, for example, that this has made our Legal department resort to something it is averse to by its very nature? Believe it or not, it has actually called in the help of its opposite number: the Marketing department. All with an aim to persuading you to respond.

Anyone who has ever had to deal with these two sworn frenemies will now doubtless understand the seriousness of the situation, and hopefully visit our transaction site and perform the update straight away. To any die-hard non-believers out there, we'd like to tell this real-life anecdote:

Every time the author of this piece of writing goes to his letterbox, he has the same thought: "Will another letter for G.L. be waiting?" It's been happening for more than two years now. For the sake of clarification, the author is quite a tolerant individual in general. Like a good-natured postman, he's been putting the letters (mainly from financial institutions) into the right letterbox owned by G.L. for months now. But you know how people feel about doing things for free: after a while, we tend to look for a more efficient solution.

After a few unsuccessful attempts to sort things out with the postal service, the police, the financial institutions that keep sending the letters and even G.L. himself, yours truly is now pinning all his hopes on the one thing that remains. You guessed it: he's counting on the data update legally required by the relevant financial institutions to finally put a stop to this.

It's all to your advantage

The combination of several types of data – the right phone numbers (including text messages), email addresses (i.e. emails intended for you), address details, your most recent identity card and so on – ensures that your banking affairs don't fall into the wrong hands. We need to make sure it is you we are dealing with, just like you need to be sure we are who we say we are. After all, our banking relationship is about your money.

That's something between us and nobody else, wouldn't you agree?

Just three digital steps

1. Log into our transaction site. Click on above.

2. Then click on your name (top right of the screen) and "Preferences".

3. Click on "Update" to review your personal information.

To finish, click on "Save all" and confirm with your signature (SoftKey or HardKey). Make sure to do this even if nothing needs to be changed. Above all, keep things digital. It's far quicker and better to upload your identity card details digitally. That way, you can be 100% certain your communication is delivered to the right mailbox.

Thank you for your cooperation!